Question 1

What is Corner Bakery Rewards?

Accepted Answer

Corner Bakery Rewards is our free loyalty program that makes every visit more rewarding. Members earn points on qualifying purchases, redeem points for available rewards and unlock membership tiers based on qualifying visits.

Question 2

What’s new with Corner Bakery Rewards?

Accepted Answer

Our updated Rewards program includes:
• 10 points for every $1 spent on qualifying purchases
• More reward choices
• Membership tiers based on qualifying visits
• An improved Rewards experience in the Corner Bakery Cafe app and online

Tier status resets each January 1.

Question 3

How do I join Corner Bakery Rewards?

Accepted Answer

Joining is free! Sign up through the Corner Bakery Cafe app, on the Corner Bakery Cafe website, or while creating an account during online checkout.

Question 4

Do I need the app to participate?

Accepted Answer

No. You can create and access your Corner Bakery Rewards account through our website without a smartphone.

Question 5

What do I get when I join?

Accepted Answer

New members receive 200 welcome points when they sign up.

After your first qualifying purchase, you’ll also receive a free sandwich reward, valid for 30 days. Your free sandwich reward is earned after your first purchase, so it cannot be used on that same transaction.

Please allow up to 24 hours after your qualifying purchase for your free sandwich reward to appear in your wallet.

Question 6

I was already a Corner Bakery Rewards member. What do I need to do?

Accepted Answer

Welcome back! Claim your existing account using the same email address and phone number associated with your previous Corner Bakery Rewards account.

Be sure to claim your existing account rather than creating a new account with different information.

Question 7

Will my existing points and rewards transfer?

Accepted Answer

Yes. Eligible points, rewards and tier status will transfer to the updated Corner Bakery Rewards program.

Once you claim your account, you’ll also receive 200 welcome points and can earn a free sandwich reward after your first qualifying purchase.

Question 8

Do I need to download a new app?

Accepted Answer

No. If you already have the Corner Bakery Cafe app, simply update it to the latest version through the Apple App Store or Google Play Store.

Question 9

What if I accidentally create a second account?

Accepted Answer

Contact Corner Bakery Rewards Support so we can help. In the app, go to More > Support or email support@thanx.com.

Question 10

Do I need a password?

Accepted Answer

No password to remember! Corner Bakery Rewards uses a secure login link sent to the email address associated with your account.

Question 11

What if I don’t receive my login email?

Accepted Answer

First, confirm that you entered the correct email address and check your spam or junk folder. It may also take a few minutes for the email to arrive.

If you still don’t receive it, go to More > Support in the app or email support@thanx.com.

Question 12

What if my email address or phone number isn’t recognized?

Accepted Answer

Make sure you’re using the email address and phone number associated with your Rewards account.

If you were a member of our previous Rewards program, use the same information associated with that account. If you still can’t access your account, contact Support.

Question 13

How do I remove my loyalty account?

Accepted Answer

Go to More > Account in the app and tap on Request Account Removal or email support@thanx.com.

Question 14

How do I earn points?

Accepted Answer

Members earn 10 points for every $1 spent on qualifying purchases made:
• In-cafe
• Online
• Through the Corner Bakery Cafe app

Rewards on catering orders are coming soon.

Question 15

How do I earn points when I visit a cafe?

Accepted Answer

Before you pay, provide the phone number associated with your Corner Bakery Rewards account.

You do not need to have the app open to earn points.

Question 16

How do I earn points when ordering online or in the app?

Accepted Answer

Make sure you are logged into your Corner Bakery Rewards account before placing your order.

Question 17

What purchases earn points?

Accepted Answer

Points are earned on qualifying food and beverage purchases after any rewards, discounts, promotions or coupons have been applied.

Points are not earned on taxes, tips, fees, gift card purchases or other non-qualifying charges.

There is no minimum qualifying purchase required to earn points.

Question 18

Can I still earn points when I use a reward?

Accepted Answer

Yes! You’ll earn points on the remaining qualifying amount you pay.

For example, if your qualifying purchase is $15 and you use a $5 reward, you’ll earn points on the remaining $10.

Question 19

When will my points appear?

Accepted Answer

Points should appear in your account shortly after your eligible transaction is completed.

Question 20

What if I forgot to identify myself before paying or my points are missing?

Accepted Answer

Keep your receipt and contact Corner Bakery Rewards Support to request assistance.

Go to More > Support in the app or email support@thanx.com.

Question 21

How do I use a reward in the cafe?

Accepted Answer

Let the Team Member know you’re a Rewards member before you pay and provide the phone number associated with your account.

Any eligible rewards available for your purchase can then be applied before checkout.

Question 22

Do I have to activate my reward in the app before using it?

Accepted Answer

No. Once your Rewards account is identified, eligible available rewards can be applied to your purchase.

Question 23

Can I use more than one reward at a time?

Accepted Answer

No. One Corner Bakery Rewards offer may be redeemed per transaction.

Question 24

Can I combine a Rewards offer with another coupon, promotion or discount?

Accepted Answer

Rewards offers cannot be combined with other coupons, promotions or discounts unless the specific offer terms say otherwise.

If more than one offer is available, choose the one you would like to use for that transaction.

Question 25

Can I use rewards when ordering online?

Accepted Answer

Yes. Make sure you’re logged into your Rewards account. Eligible rewards will appear during checkout for qualifying online and app orders.

Question 26

Do rewards expire?

Accepted Answer

Yes. You can view your available rewards, expiration dates and offer terms in the Rewards section of the Corner Bakery Cafe app.

Expired rewards cannot be reinstated.

Question 27

Why isn’t my reward applying?

Accepted Answer

First, check that:
• You’re using the correct Rewards account
• The reward is still available and has not expired
• Your order includes the qualifying item or meets the reward requirements
• The reward can be combined with any other offer or promotion you’re using

If the reward still doesn’t work, contact Corner Bakery Rewards Support through More > Support in the app or email support@thanx.com.

Question 28

Who do I contact with questions about my account, points or rewards?

Accepted Answer

Our Corner Bakery Rewards Support team can help with account access, missing points, rewards and other Rewards questions.

In the Corner Bakery Cafe app, go to More > Support or email support@thanx.com.

Question 29

How do I log in on desktop?

Accepted Answer

Visit rewards.thanx.com/cornerbakerycafe and enter the email associated with your account. We’ll send you a magic link to your email to securely log in.

Question 30

My app won’t update to the newest version

Accepted Answer

If your app isn’t updating to the latest version, try uninstalling and reinstalling the app. If the issue continues, please contact for assistance support@thanx.com

Question 31

Can I earn or redeem Rewards on catering orders?

Accepted Answer

Catering isn't part of the new Corner Bakery Rewards program yet, but it's coming. Don’t worry, we are tracking all catering order activity and will import activity into your account when the new program goes live later this year. There is no action that you will need to take to ensure the activity is added to your account.

Question 32

How do I earn credit toward catering purchases?

Accepted Answer

Members can continue to place an order directly with Corner Bakery, online, in the app, by phone, or through our catering team to earn credit. Orders placed through third-party marketplaces do not earn or redeem rewards.

Question 33

What happened to the old catering offer?

Accepted Answer

We are working on updating our catering loyalty program and have discontinued the old catering offer.

Question 34

Will I lose points or progress during the loyalty transition?

Accepted Answer

No. Catering activity during this transition period will be added to your Corner Bakery Rewards account once the new catering loyalty program goes live.

Question 35

When will the new Corner Bakery Rewards be available for catering?

Accepted Answer

We’ll email you close to the launch date and as soon as it's live. Stay tuned.

Question 36

Do I need to do anything to get credit for orders placed while catering rewards is paused?

Accepted Answer

No additional action needed. Eligible catering purchases will be applied to your account once the new loyalty program goes live.

Download the new Rewards app and get 200 welcome points & a free sandwich when you join!

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